(4.5 / 5)1979+ Ratings

GiftCrates Reviews

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Overall Rating

4.5

10 Reviews

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About GiftCrates

GiftCrates.com is a family-owned company that sells incredible gifts for everyone, including men, women, and children. The company is based in Ohio and is committed to delivering high-quality, custom products. Their signature product is their crates, which are handmade in Ohio from high-quality wood. Customers can choose how the recipient will open their crate, with options ranging from easy to requiring a hammer. The company prides itself on its customer service, responding quickly to email inquiries. They do not answer phone calls as they are busy filling orders. The company also offers custom orders and has worked with several large companies, including Amazon.com. All orders are processed and shipped within 24 hours of purchase, and custom engraved crates usually ship within three business days. Orders placed on a weekend or holiday are shipped on the following business day. The company uses FedEx as their preferred shipping provider and offers online package tracking. All products are shipped in a crate, and the company offers duct tape wrapping in several colors for gift wrapping. The company's return policy states that if a customer has a problem with the crate or its contents, they should contact the company via email, and they will do their best to make things right.

GiftCrates Coupon & Discount Codes

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GiftCrates Customer Reviews (10)

0/5

Zarema Sultygov

Verified Buyer

Feb 10, 2023

Sidney Cowan

Verified Buyer

Feb 10, 2023

Oscar Baldwin

Verified Buyer

Feb 9, 2023

Charlene Sanchez

Verified Buyer

Feb 9, 2023

Luce Ouellet

Verified Buyer

Feb 7, 2023

Charles McNeil

Verified Buyer

Feb 6, 2023

Maria Glockner

Verified Buyer

Feb 6, 2023

Aaron Mason

Verified Buyer

Feb 5, 2023

Scott Owen

Verified Buyer

Feb 3, 2023

Jeanne Stinson

Verified Buyer

Feb 3, 2023

GiftCrates Customer’s Q&A

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GiftCrates FAQs

What are the popular products on giftcrates.com?

GiftCrates.com offers a variety of products that are popular among customers. These include tasty snacks, cool gadgets, and high-quality gear. The crates are sealed and shipped with a crowbar, adding an element of fun to the gift-opening process. Some of the specific products that have been highlighted include the Poker Set Crate, Retro Gamer Crate, Old School Crate, College Barware Mini Crate, Sports Throwback Crate, Personalized Whiskey Barrel Crate, Game Day Crate, Personalized Wine Barrel Crate, Candy Crazy Crate, Game "Not Over" Crate, Jerky Snack Attack, and the Game Night Crate. These crates are filled with fun gifts that recipients will enjoy and remember.

giftcrates.com Return Policy?

GiftCrates.com has a detailed Shipping and Return Policy.

Shipping Policy: All orders are processed and shipped within 24 hours of purchase. Custom engraved crates usually ship within three business days. All orders placed on a weekend or holiday will be shipped on the following business day. Most orders reach customers within two to three business days from time of shipment. GiftCrates.com has chosen FedEx as the preferred shipping provider. FedEx provides free insurance up to $100 on all packages and offers online package tracking. Shipping charges are calculated based on the shipping destination and weight of the shipped item(s).

Return Policy: To change or cancel an order, notify at sales@giftcrates.com immediately after placing the order. Order cancellations will be processed for a full refund unless the order has been processed and the items have shipped. In this case, the unopened Crate needs to be returned. The refund will be minus the shipping and crate cost. If there is a problem with the Crate or its contents, contact at sales@giftcrates.com, and they'll do their best to make things right.

How do I contact GiftCrates.com customer service?

To get in touch with GiftCrates.com customer service, there are a few options. One can use the contact form on their website. If help is needed with an existing order, be sure to include the order number. They operate on the East Coast time zone. Alternatively, one can reach out via email at sales@giftcrates.com or ted@giftcrates.com. Please note that they do not answer phone calls as they are busy filling orders.

What is GiftCrates.com's crate contents guarantee?

GiftCrates.com offers a 100% satisfaction guarantee on its crate contents. If there is a problem with the crate or its contents, customers can contact GiftCrates.com for assistance.

What is GiftCrates.com's preferred shipping provider?

GiftCrates.com uses FedEx as its preferred shipping provider.

How are crates delivered?

Crates are carefully packed and delivered in a shipping box with the sender's gift message and a crowbar via FedEx. Customers can learn more about delivery and shipping rates by clicking here.

What is the order processing time?

All orders are processed and shipped within 24 hours of purchase, and orders placed on weekends or holidays will be shipped on the following business day. Customers are notified via email once orders are in transit.